Shipping and Returns/Exchanges.
1. Any estimated arrival or delivery date provided by Oak & Acorn is not a guarantee. Although Oak & Acorn will make reasonable effort to meet estimated dates, delivery of the Product may take more or less time than estimated and Oak & Acorn disclaims any loss, damage, or injury resulting from a delay in arrival or delivery. If Oak & Acorn is unable to deliver the Products within thirty (30) days after it confirms acceptance of the order, it will notify you accordingly. In such an event, you have the right to either agree to a new delivery date or to cancel your purchase without incurring any costs, and you will receive a refund for any Products paid for but not received. You acknowledge and agree that Oak & Acorn shall not be liable for, or otherwise obligated to approve or accept any cancellations or refunds requests from you related to any: (i) pre-order Products; (ii) limited edition Products; (iii) final sale Products; (iv) custom order Products; (v) Products that have produced and/or shipped prior to such cancellation and/or refund request; and (vi) those Products subject to additional terms and conditions identified in their respective Products listing. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by us only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
2. If the ordered Product is out of stock or can no longer be supplied for any other reason, Oak & Acorn may elect to cancel the order by notifying you in writing, and refund your purchase.
3. For multiple product orders, we will attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
4. Oak & Acorn does not authorize the sale of Products by unauthorized resellers and does not sell or supply Products to unauthorized resellers. An order placed by an unauthorized reseller will be rejected without stating reasons and the such unauthorized customer may be excluded by Oak & Acorn from the Site.
5. If a delivered Product fails to comply with this limited warranty, you must notify Oak & Acorn thereof within five (5) days. You can submit a complaint by email or in writing. The contact details of Oak & Acorn are provided at the end of this Terms and Conditions and Limited Warranty policy. Oak & Acorn will respond to the complaint as soon as possible, and in any case within seven (7) days after receipt of the complaint. If Oak & Acorn is unable to formulate a substantive response to the complaint within such a period, Oak & Acorn will confirm receipt of the complaint and give an indication of the time within which it expects to be able to give you a substantive or definitive response. The warranty liability of Oak & Acorn is limited to your purchase price for the Product unless otherwise prohibited by law.
6. Please Note: only items purchased by the original purchaser on www.oakandacornbrand.com may be accepted by Oak & Acorn for return. If you purchased your Products from one of our authorized retailers, please contact them for assistance.
7. We shall have the sole discretion to elect whether to refuse any return request, inspect the item that is the subject of a return request (for which you shall incur any expense of return to us for such inspection), or honor the return request (a “Permitted Return”). If we grant a Permitted Return, we may elect, in our sole discretion and subject to availability, to replace the Permitted Return with available inventory of the same product, provide you credit, or refund the purchase price you paid for the product (inclusive of the initial standard delivery charge, or if part of a larger order, the standard per item delivery charge). For those Permitted Returns under this Section, we will not refund the shipping costs to return the Order. In addition, as it relates to all Orders, any Permitted Return that: (x) is not in its original condition and original packaging (or re-packaged in accordance with this Section (Return Shipping Guidelines); or (y) which we reasonably believe has been damaged by You, will not be accepted by us. Permitted Returns shall include only:
a.
Damaged Items. Only those items purchased by the original purchaser and received by the original purchaser in damaged condition from our manufacturer is capable of being deemed a Permitted Return. We do NOT consider the packaging or box part of the item in making this determination, and we will not offer refunds or replacements for any damage to such packaging or box. You shall notify Oak & Acorn of receipt of any damaged item no later than five (5) days after delivery of the item to You (the “Damage Notice Period”) by sending notice to Contact Us, including (i) a description of the damage; (ii) photograph of the damaged item; and (iii) copy of the original receipt. Any notification or request by You beyond the Damage Notice Period shall be refused and rejected. Please be advised that due to the limited and special nature of the items, we may not be able to replace the item. Oak & Acorn reserves the right to repair, replace or (partially) refund the cost of a Product. Oak & Acorn will only pay the costs of return and other shipping costs in case of defective or misdescribed Products. These rights shall only apply to the original purchaser.
b. Wrong Color, Wrong Size, or Wrong Item. If You receive the wrong color, wrong size, or wrong item You purchased, please notify us at no later than five (5) days after delivery of the item to You to Contact Us, including (i) a description of the item intended for purchase; (ii) photograph of the item received; and (iii) a copy of the original receipt (the “Wrong Color/Size/Item Notice”). Any notification or request by You beyond the Wrong Color/Size/Item Notice Period may be refused or rejected, in our sole discretion. Please be advised that due to the limited and special nature of the items, we may not be able to replace the item. We can only accept exchanges from the country in which the shipment was sent. In addition, please note that customized items cannot be returned or exchanged. You are responsible for ensuring that the customization details are correct. No cancellation nor alteration may be made once a customized order has been placed. It is not possible to request customization for items after an order has been placed or delivered.
8. All Permitted Returns from www.oakandacornbrand.com must be accompanied by all original Product components in the original packaging, sealed, unused and undamaged by the original purchaser. Oak & Acorn reserves the right to inspect any return and to limit returns if we have reason to suspect misuse of our returns policy (such as excessive returns, reseller activity, or fraud).
9. For products imported into the United States, your order serves as your electronic signature indicating your agreement to the following statement: “The designated carrier/customs broker is hereby authorized to execute, as an unpaid agent who has knowledge of the facts, pursuant to the provisions of section 485(f), Tariff Act of 1930, as amended, the consignee’s and owner’s declarations provided for in section 485 (a) and (d), Tariff Act of 1930, as amended, and to enter on my behalf or for my account the goods described in the attached invoice which contains a true and complete statement of the facts concerning the shipment.
10. If you purchase a Product from an unauthorized reseller, the warranty is not valid, and Oak & Acorn has no warranty obligation of any kind. Please be aware that there are some websites or dealers (e.g. eBay, Amazon, etc.) who claim to be authorized resellers but are not. Products sold on these websites or from these dealers do not carry a warranty from Oak & Acorn. When you purchase products from an unauthorized website, you are taking a risk because these products may be counterfeit, used, defective, or may not be designed or fit for use in your country. Please ensure that you only purchase Products through the Site or from an authorized reseller. If you have any questions about authorized resellers, please contact us. This disclaimer is without prejudice to any rights consumers may have and to the extent permitted by applicable law.
11. You are responsible for any and all taxes, duties, and fees that may be due in relation to your order Your authorization permits the carrier/customs broker to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit any taxes, customs duties and fees levied by the destination country.
12. Oak & Acorn reserves the right to repair, replace or (partially) refund the cost of a Product. Oak & Acorn will only pay the costs of return and other shipping costs in case of defective or misdescribed Products. These rights shall only apply to the original purchaser.
